Privacy Policy

Last Updated: May 7, 2026

At Light Flow, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your information when you visit our store or make a purchase.

1. Information We Collect

When you visit our store, we collect certain information to provide you with the best shopping experience:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We automatically collect details about your device, including your IP address, browser type, time zone, and information about how you interact with our website (such as pages viewed and search terms used).

  • Support Information: If you contact our customer service team, we collect any information you provide during that communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices or order confirmations.

  • Communication: To update you on your order status and respond to your inquiries.

  • Fraud Prevention: To screen orders for potential risk or fraud.

  • Marketing: If you have opted-in, we may send you information or advertisements about our latest sneakers and sports shoes.

  • Site Optimization: To analyze how our customers browse the store and to improve our website’s functionality.

3. Sharing Your Information

We share your personal information with third-party service providers only to help us operate our store:

  • Processors: We use service providers to power our online store and process payments.

  • Logistics: We share your shipping details with delivery partners to ensure your shoes reach you.

  • Legal Compliance: We may share information to comply with applicable laws, respond to legal requests, or protect our rights.

We do not sell your personal information to third parties.

4. Your Rights (Virginia Residents)

As a business operating in Virginia, we honor your rights under the Virginia Consumer Data Protection Act (VCDPA). You have the right to:

  • Access: Confirm whether we are processing your data and access your personal information.

  • Correction: Request that we correct inaccuracies in your personal data.

  • Deletion: Request the deletion of personal data provided by or obtained about you.

  • Opt-Out: Opt-out of the processing of your personal data for targeted advertising.

To exercise any of these rights, please contact us at support@lightflow.shop.

5. Data Security

We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Light Flow does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this page periodically.

8. Contact Us

If you have questions about our privacy practices, please contact us:

Business Name: Light Flow
Business Email: support@lightflow.shop
Business Phone: 703-371-4977
Business Hours: Monday To Friday (9:00 AM To 5:00 PM)
Business Address: 1838 Woodgate Arch, Chesapeake, VA 23320