Payment Policy

At Light Flow, we want to make your shopping experience as smooth and secure as the shoes we sell. This policy outlines our accepted payment methods, security protocols, and billing terms.

1. Accepted Payment Methods

We accept a wide variety of secure payment options to ensure convenience for all our customers. Currently, you can pay using:

  • Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.

All prices listed on our website are in US Dollars (USD).

2. Payment Security

Your financial security is our top priority.

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.

  • PCI Compliance: We process all payments through Level 1 PCI-compliant service providers, ensuring that your card data is handled with the highest industry standards.

  • No Stored Card Data: Light Flow does not see or store your full credit card number on our servers. All processing is handled securely by our payment partners.

3. Billing Information

  • Immediate Authorization: Your chosen payment method will be charged immediately upon placing your order.

  • Verification: To prevent fraud, all orders are subject to verification. Please ensure your billing address matches the information on file with your bank to avoid delays or cancellations.

  • Sales Tax: We collect sales tax where legally required by state law. The applicable tax amount will be calculated and displayed during the checkout process based on your shipping address.

4. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation Email. This email serves as your receipt. If you do not receive this within 24 hours, please check your spam folder or contact our support team.

5. Fraud Prevention

To protect our customers, we reserve the right to flag any transaction that appears suspicious. If your order is flagged, we may reach out to verify your identity or cancel the order to ensure the safety of the cardholder.

6. Contact Support

If you experience any issues during the checkout process or notice a discrepancy in your billing, please contact us immediately:

Business Name: Light Flow
Business Email: support@lightflow.shop
Business Phone: 703-371-4977
Business Hours: Monday To Friday (9:00 AM To 5:00 PM)
Business Address: 1838 Woodgate Arch, Chesapeake, VA 23320