FAQs
Welcome to the Light Flow FAQ page. If you can’t find the answer you’re looking for, feel free to reach out to us at support@lightflow.shop.
Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Standard shipping within the United States usually takes 5–8 business days. You will receive a tracking number via email as soon as your shoes are on their way.
Do you offer free shipping?
We frequently run promotions. Please check the announcement bar on our homepage for current shipping deals and minimum order requirements.
Where do you ship from?
All orders are processed and shipped from our location in Chesapeake, Virginia.
Sizing & Product Info
Are your shoes true to size?
Most of our sneakers and sports shoes run true to size. However, since fit can vary between athletic brands, we recommend checking the specific Size Guide on the product page before purchasing.
Are the shoes suitable for professional sports?
Yes! Our "Sport Shoes" collection is specifically curated for performance, providing the support and cushioning needed for running, gym workouts, and daily athletic activities.
Returns & Exchanges
What is your return policy?
We want you to love your fit. We accept returns within 30 days of delivery. Shoes must be in their original, unworn condition and in the original packaging to be eligible for a refund.
How do I start a return or exchange?
To start a return, please email us at support@lightflow.shop with your order number. We will provide you with instructions on where to send your package.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover),
Can I change or cancel my order?
If you need to make a change, please contact us within 24 hours of placing your order. Once an order has been processed for shipping, we are unable to make modifications.
Contact Information
Business Name: Light Flow
Business Email: support@lightflow.shop
Business Phone: 703-371-4977
Business Hours: Monday To Friday (9:00 AM To 5:00 PM)
Business Address: 1838 Woodgate Arch, Chesapeake, VA 23320